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26+ Years
Business Experience
ABOUT SUZY SAXTON
Finding Calm in the Chaos
Running an insurance agency isn't just about selling policies—it's about building systems, leading teams, and creating a business that doesn't run on you 24/7.
That's where I come in.
I'm Suzy Saxton, founder of Saxton Consulting, and I help insurance agents build the operational foundation their agencies need to grow without the chaos.
My Story -
I didn’t start out as a consultant. I started in the trenches—just like you. And I’ve lived the challenges you’re facing right now.
I know what it’s like to:
- Build a team that doesn’t quite operate the way you envisioned
- Create processes that no one follows
- Feel like everything still depends on you
- Wonder if there’s a better way to run your agency
And if I’m being honest—there were moments I questioned if it was always going to feel this hard.
But through that, I felt called to figure it out… not just for myself, but so I could help others do the same.
The good news? There is a better way.
What I do now is help agents step out of the chaos and into structure—building intentional teams, clear systems, and repeatable processes that actually get used.
Because when your agency is built the right way, your team knows what to do, your day runs smoother, and you’re no longer carrying it all on your own.
And the best part?
You get to lead your business—and your life—with more clarity, purpose, and peace.
22+ Years
Insurance Industry Experience
15+ Years
Insurance Agency Management
10+ Years
In the Consulting Industry
What I Do Now
I help insurance agencies turn chaos into structure—through intentional systems, streamlined processes, and high-performing teams that deliver real results.
No theory. No one-size-fits-all plans. Just practical, customized solutions built for how your agency actually runs.
No theory. No one-size-fits-all plans. Just practical, customized solutions built for how your agency actually runs.
Team Design & Development
Build the right team structure with clearly defined roles and responsibilities that drive performance
Workflow & Process Implementation
Create intentional systems that reduce chaos, eliminate bottlenecks, and maximize efficiency
Discovery Conversations
Specialized coaching in life insurance and multi-line strategies that drive revenue growth
Operational Problem-Solving
Overcoming the daily challenges that keep your team stuck
Relationship Management
Strategic growth solutions for high-value households
Rebuild Your Agency Foundation
We build systems that solve real problems, reduce bottlenecks, and give your team clarity on what to do and when to do it.
Our Approach
1. Understand Your Reality
Before we build anything, I need to understand how your agency actually operates today—not how you wish it operated. Through discovery interviews and workflow assessments, we identify what's working, what's broken, and where the real opportunities are.
2. Build Intentional Systems
We don't create processes for the sake of having processes. We build systems that solve real problems, reduce bottlenecks, and give your team clarity on what to do and when to do it.
3. Implement with Your Team
Change doesn't stick when it's handed down from the top. I work alongside your team to implement new workflows, train on best practices, and ensure everyone understands not just what to do, but why it matters.
4. Support Through the Transition
Implementation is just the beginning. I provide follow-up support to make sure systems are working, answer questions as they arise, and refine processes based on real-world feedback.
The Results?
More time for income-generating work—without the chaos.
An agency that runs with structure, clarity, and consistency…
where your team executes, and you lead.
Not a business that depends on you for everything.
Meet the Team
The experienced professional behind Saxton Consulting's practical approach to agency operations.
Suzy Saxton
Founder & Principal Consultant
Nikki Tate
Implementation Specialist
Brittney Bianchi
Director of Operations
What Makes Saxton Consulting Different?
I've been where you are.
I'm not a theorist teaching from a textbook. I've managed teams, navigated carrier changes, handled operational breakdowns, and built systems that actually work in the real world.
My consulting isn't one-size-fits-all.
Every agency is different. Your team, your challenges, your goals—they're unique. That's why I build customized solutions that fit how you operate, not how someone else thinks you should.
I focus on what moves the needle.
You don't need more complexity. You need clarity. My approach is about simplifying operations, creating repeatable processes, and giving your team the foundation they need to perform without constant oversight.
Let's Work Together
Let's build systems that bring clarity to your agency and create the foundation for sustainable growth.
Schedule a discovery call to explore how we can work together to streamline your operations